Customer Oriented Operations Management Solutions
On the Dynamics Customer Engagement platform, different solutions can be configured under XRM (Extended Realtionship Management) concept for organizations that want to carry out customer-oriented operation processes other than the existing standard modules (Sales, Customer Service, Project Service Automation, Field Service Automation).
In particular, organizations that interact with customers outside of the standard pre-sales, sales and after-sales cycles can benefit from the many capabilities offered by the Dynamics platform when they want to manage their operations in a customer-oriented structure, and have proven their application needs that can take much more time with software development and can even be considered experimental. on a platform.
Below are some of the first-ever Dynamics platform features that will be valuable for many customer-oriented operation solutions:
- Form Customization and Development Capabilities
- Ready Mobile Application
- Outlook Integration
- Flow Workflow Application
- PowerApps In-House Mobile Application / Form Development Application
- Excel Usage Capabilities
- Advanced Authorization and User Management
- Advanced Web Service Layer